1. CARPETED CLEANING SERVICE L.L.C maintains the https://www.carpeted.ae/ Website (“Site”).
  2. United Arab of Emirates is our country of domicile. The governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
  3. Visa or MasterCard debit and credit cards in AED will be accepted for payment.
  4. We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE
  5. Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
  6. Cardholder must retain a copy of transaction records and Merchant policies and rules.
  7. User is responsible for maintaining the confidentiality of his account.
  8. In case carpets are not inspected upon delivery, the client has 3 days to register a complaint. If complaint is not registered on time, CARPETED will not be responsible to react to any complaints.
  9. Carpets that have incomplete/wrong information on label regarding care will be washed with standard procedures for the material of the carpet. While CARPETED will apply best effort, it will hold no responsibility for the result of applying standard washing procedures to the carpet.
  10. While CARPETED will apply best effort to remove any stains, it doesn’t guarantee full removal of stains, especially stains that have been embedded in the carpet’s fibers by previous washings.
  11. Minor changes to the carpets’ colors are possible after washing.
  12. Client is warned that any existing damage, defects and/or dilapidation can be exacerbated by washing and CARPETED accepts no responsibility for such problems, even if exaggerated by washing.
  13. CARPETED’s liability in case of damage is limited to 10 times the cost of service.
  14. Standard turnaround is 3 business days. Client accepts that some carpets may require extra time.